To initiate a return, please contact us BEFORE shipping it back to receive a RMA #. Our return polices are below:
- Returns must be received from 30 days of ship date when the product ships to the customer.
- Returns are subject to a 20% restock fee (with a minimum of $5).
- If on the odd chance the buyer receives a defective product and would like a replacement, the restock fee is waived.
- CruiserYard will inspect the item and if there is a defect, a replacement will be issued. If there is not a replacement product, a store credit will be issued.
- The buyer is responsible for all shipping charges to and from CruiserYard. There are no exceptions to this.
- Parts must be in the same condition as sent, meaning new parts must be unused and in the original, unopened packing material and used parts must be in the same condition as sent (no scratches, broken pieces, etc).
- Electronic and electrical parts are not eligible for returns, all sales are final. There are no exceptions to this policy.
There will be a 5% cancellation fee applied to all orders if an order is cancelled before an order is shipped. This is to cover the credit card fees.
- We ship all over the world
- Most shipments go out the next Monday or Thursday (in reality, we ship almost daily, but make no guarantee on this)
- We process orders the day before a ship day, meaning orders going out on Thursday and processed Wednesday and Monday orders are processed on Sunday.
- For larger/heavier items (axles, engines, etc), contact us for a rate quote. See the FAQs for more shipping information.